Terms Of Use

1. Terms and Conditions

Effective Date: 01/08/1998

Welcome to Flexibidder! These Terms govern your use of our freelancer marketplace platform.

1. Acceptance: By using Flexibidder, you agree to these Terms and our policies.

2. Account Use: You must provide accurate info. You are responsible for all activity under your account.

3. Freelancer and Employer Responsibilities:
- Freelancers must complete tasks as agreed.
- Employers must pay as agreed.

4. Fees and Payments: Flexibidder charges a commission. See our Payment & Fees Policy.

5. Prohibited Conduct: No spam, harassment, illegal content, or fraud.

6. Dispute Resolution: In case of conflicts, follow our Dispute Policy.

7. Termination: We reserve the right to suspend or terminate accounts.

8. Changes to Terms: We may update these terms; continued use means acceptance.

Contact: support@flexibidder.com

2. Privacy Policy

Effective Date: 01/08/1998

This policy explains how Flexibidder collects, uses, and protects your data.

1. What We Collect:

  • Personal Info (Name, Email, Location)

  • Payment Info (via third-party processors)

  • Usage Data (IP, browser, pages viewed)

2. How We Use It:

  • To provide our services

  • For analytics and platform improvements

  • To prevent fraud and abuse

3. Data Sharing:

  • We do not sell your data.

  • We may share data with service providers (e.g., Stripe, Mailchimp).

4. Your Rights (GDPR/CCPA):

  • Access, correction, deletion of your data.

  • Opt-out of marketing communications.

5. Data Security: SSL, encrypted storage, role-based access.

6. Cookies: We use cookies for analytics and user experience. See our Cookie Policy.

Contact: privacy@flexibidder.com

3. Cookie Policy

Flexibidder uses cookies to enhance your experience.

1. Types of Cookies:

  • Essential: Needed for login, session.

  • Performance: Google Analytics, etc.

  • Functional: Save preferences.

2. Third-Party Cookies: Used by analytics, payment, and social plugins.

3. Managing Cookies: You can disable cookies via browser settings.

By using our site, you consent to cookies per this policy.

4. Payment & Fees Policy

1. Platform Fees:

  • Flexibidder charges a 2.5% commission from freelancers per transaction.

  • Employers may also pay a service fee of 5% per project.

2. Payment Process:

  • Payments are held in escrow until project delivery.

  • Freelancers are paid after client approval.

3. Withdrawals:

  • Minimum withdrawal: ₹1000 / $10

  • Processing time: 3–7 business days

4. Taxes: Users are responsible for their own tax obligations.

5. Refunds: Refer to our Refund & Dispute Policy.

5. Refund & Dispute Resolution Policy

1. Refunds:

  • Refunds are only issued when:

    • Work is not delivered

    • Work is significantly below the agreed scope

  • Must be requested within 7 days of delivery

2. Disputes:

  • Users must try to resolve issues directly.

  • If unresolved, submit a dispute via your dashboard.

  • Our support team will review and decide within 5–10 business days.

3. Final Decision: Flexibidder's decision is final in all platform disputes.

6. Freelancer Agreement

By registering as a freelancer, you agree to:

  • Deliver work on time and as per project requirements.

  • Maintain professionalism with clients.

  • Not share confidential client info.

  • Use only your own or properly licensed content.

Violation may result in account suspension or legal action.

7. Client Agreement

As an employer, you agree to:

  • Provide clear project briefs.

  • Respond to freelancer queries on time.

  • Pay for completed work as agreed.

  • Not solicit work outside Flexibidder to bypass fees.

Breach of terms may result in removal from the platform.

8. Acceptable Use Policy

Users must not:

  • Post illegal, hateful, or abusive content
  • Harass or impersonate others
  • Attempt to hack or overload the platform

We reserve the right to remove content or suspend users who violate these rules.

9. DMCA Policy

If your copyrighted content has been used on Flexibidder without permission, notify us at dmca@flexibidder.com.

Include:

  • Your contact info
  • Description of content
  • URL of the violation
  • Statement under penalty of perjury
10. Community Guidelines

We encourage:

  • Respectful communication
  • Constructive feedback
  • Timely project updates

We discourage:

  • Hate speech
  • Spam/self-promotion
  • Off-platform solicitation
11. Affiliate Program Terms
  • You earn 2% for every referred user who completes a paid transaction.
  • Payments made monthly upon reaching minimum of ₹1000.
  • No self-referrals or spam allowed.
12. GDPR Compliance

Flexibidder complies with the General Data Protection Regulation (GDPR) to ensure your personal data is handled responsibly and transparently:

  • We collect only necessary personal data.
  • You can request data access, correction, or deletion anytime.
  • Contact gdpr@flexibidder.com to submit a request.