You can reach our support team via the "Help & Support" section in your dashboard or by emailing us directly at support@flexibidder.com. Our team is available 24/7 to assist you with any queries or technical issues.
If the payment failed but the amount was deducted from your account, don’t worry! Please wait for a few minutes as banks may take some time to reflect the final status. If not resolved within 30 minutes, contact our support team with the transaction ID, and we’ll look into it immediately.
Go to the login page, click on “Forgot Password?”, and follow the instructions. You’ll receive a password reset link via your registered email. If you don’t receive it, check your spam folder or reach out to support.
Make sure your email address is correctly updated in your profile settings. Also, check your spam/junk folder. To ensure delivery, add no-reply@flexibidder.com and support@flexibidder.com to your email contacts. If the problem continues, contact our support team.
Currently, we do not offer live chat support. However, you can reach us anytime via email at support@flexibidder.com, and our support team will get back to you as quickly as possible.
Flexibidder is a dynamic bidding platform that connects service providers with clients. We support a wide range of categories including graphic design, content writing, web development, marketing, and more.
Yes, you can post a custom service request describing your specific needs. Service providers will review your request and place bids accordingly. This ensures you receive tailored offers even if your requirement isn’t listed directly.
Flexibidder allows clients to view ratings, reviews, portfolios, and completion history of each service provider. This helps you make an informed decision before awarding a project.
Absolutely. You can chat directly with bidders to discuss the project details, timelines, and pricing before making a final decision. Flexibidder encourages open communication to ensure mutual clarity.
Flexibidder offers dispute resolution support. If the agreed service is not delivered or doesn’t meet the quality standards, you can raise a dispute. Our team will mediate and help ensure a fair resolution for both parties.
Refunds are considered on a case-by-case basis. If a project is not delivered as agreed, you may be eligible for a partial or full refund after a review by our support team. Always communicate clearly with the service provider and keep records of all agreements.
To request a refund, go to the “My Orders” section, select the project, and click on “Request Refund”. Provide a detailed reason for the request. Our team will review your case and get back to you within 3–5 business days.
Yes, if the service provider cancels the project before delivery, you are entitled to a full refund. The amount will be credited back to your original payment method or your Flexibidder wallet, depending on the situation.
Once approved, refunds are typically processed within 5–7 business days. The exact time may vary based on your payment provider or bank.
If the final delivery doesn’t match the agreed terms or quality, you can initiate a dispute and refund request. Our support team will evaluate the project, communication, and deliverables before making a final decision.
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